HOLD POLICY
Membership agreement pauses are only available for the following conditions with written proof: medical, military leave, and maternity. If a member cannot use services due to medical reasons, he/she may provide a valid doctor’s statement. In order for the statement to be valid, it must include the doctor’s request for a pause along with a date for the end of the pause. The agreement is not valid if there is no date given by the doctor on which to resume membership. This hold may not extend more than 6 months without an updated doctor's statement. If a member is required to serve for active duty military, he/she may provide military orders determining dates of leave and may pause agreement for stated period on orders. After giving birth, mothers may pause agreement for 6 weeks. If a longer pause is required for mothers, refer to the conditions for a regular medical pause.
CANCELLATION POLICY
All membership agreements require 30-days written notice to cancel your membership. This form will serve as your 30-days written cancellation notice. Note that if you have a scheduled renewal payment within 30-days of your invoice billing date, the payment will be processed as scheduled. Your membership will be canceled at the end of your final paid month. All payments are non-refundable. All grandfathered membership rates will also be forfeited and returning members will be subject to current rates. For 6 and 12 Month Commitments, agreements may be cancelled anytime with 40% payment of remaining bills.